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The Princess and
The Pea Boutique

 

Policies
Thank you for visiting The Princess and The Pea Boutique!

Please take a moment to browse our policies section for answers to commonly asked questions.

Should you have any additional questions, please do not hesitate to contact our customer service department through the contact link found here on our site or by phone 256.894.4451 during regular business hours. Mon-Sat 11:30am-5:00pm CST
 
Making your Payment

We accept the following forms of payment:

* VISA * MASTERCARD * DISCOVER * American Express * E-Checks * PAYPAL Instant Transfers
 
If you perfer not to use paypal simply call us during business hours and we will accept credit and debit purchases over the phone. 256.894.4451
 
PRE-ORDER POLICIES
Pre-orders are advance purchases made on merchandise scheduled to ship at a future date.   Items ordered are reserved for your and taken out of our available stock.

A deposit is taken for each pre-ordered item. When the styles arrive at our boutique we will ship directly to you.

As indicated above, pre-orders are special orders which are reserved for you and taken from our stock.  Therefore, any cancelled orders are subject to a 25% non refundable cancellation fee.  We cannot issue a store credit for this cancellation fee.

The Princess and The Pea is not responsible for Pre-Orders that arrive late due to manufacturer delays.  While we work with an expected delivery date, all items arriving up to 30 days after the estimated delivery date are considered “On schedule”.
 
Pre-Order Incentives:

*Pre-Orders of 5+ outfits receive free shipping.

*Pre-Orders of 10+ outfits receive Free Shipping + Free Hairbows with each girls outfit (sorry boys).


PRE-ORDER RETURNS
The Princess and The Pea will issue a Store Credit for pre-order returns.  The store credit will be the amount of the pre-order item or items less the 25% cancellation/return fee.  Again, the amount paid towards a Pre-Order is eligible for a store credit only. Pre-orders that have been completely paid for and then canceled and or returned will receive store credit in the amount of the pre-order, less the cancellation fee.

SHIPPING PRE-ORDERS
For orders placed with multiple collections arriving on different delivery dates, the following will apply:



1)      We will ship the first group free of charge if purchasing at least 5 or more outfits. Please reply to the message you receive immediately after checkout to help our office remember to adjust your total to reflect free shipping.



2)      Each delivery thereafter will be charged regular shipping rate (See below).



3)      If In-stock items are purchased with pre-orders, we will charge the usual frieght cost to ship the in-stock items and will ship the 1st pre-order free of charge. Additional Pre-Order shipments will be charged the regular shipping rates.
 
Shipping charges
 
Shipping charges to the USA are as follows:
 
Flat Rate $6 to ship one item.
 
The next 10 items will ship for $1.00 each
The next 10 items will ship for $0.50 each
The next 10 items will ship for $0.25 each
And every item after that is FREE shipping
 
Shipping to Greece:
 
First item flat rate $35.00
 
The next 10 items ship for $1.50 each
The next 10 items ship for $1.00 each
The next 10 items ship for $0.50 each
And every item after that is FREE shipping.

Shipping outside the USA?
Greece's shipping table is found above- if your shipping quotes are not shown you should CONTACT US for a shipping quote.
 
RETURN & EXCHANGE POLICY

The Princess and The Pea Boutique is happy to accept returns or exchanges, subject to the following conditions. All merchandise returns must be within 10 days from date of purchase.

* Return requests must be made within 10 days from date of order.

* All returns require an authorization number. Kindly contact us 
requesting the return. Please note the reason for the return. The Princess and The Pea Boutique will reply with an authorization number and instructions.

* Return Authorization number must be included inside the box.

* All original tags should be attached, the item must be unworn and in new condition, and all original packaging included (hanger, plastic garment bag, shoe box, etc.) Please package the item to protect from harm while shipping, as we cannot be responsible for items lost or damaged while in transit to us.

MAILING YOUR RETURN PACKAGE

After your return or exchange authorization number is received, please mail your exchange or return within 5 business days to:

The Princess and The Pea Children's Boutique
      8441 Hwy 431
      Albertville AL 35950

Please allow up to 2 weeks for merchandise credit or shipping of an exchange.

Please note the following cannot be refunded, returned, or exchanged: Original Shipping costs, Sale Items, Clearance Items, or Special Orders.
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